If the subscriber of any plan surrenders the connection, then
The request for refund will be considered in case of City broadband's inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect.
NO REFUND IS APPLICABLE IN ANY OTHER CASES.
If refund is applicable then,
Plan charges corresponding to the number of days/months of use/data transfer shall be payable/deducted from the upfront amount received to determine refund, if any. Full month shall be counted in case the usage is for part of the month. Customer needs to surrender CBPL CPE in working condition. In case of non-receipt of CPE/CPE in non-working condition the penalty will be applicable . Service tax shall be accounted for against the charges.
Refund, if applicable will be processed within 30 working days from the date of cancellation.
Online payment refund policy
Payment made online by clients is only refundable under conditions
Payment made by mistake against a wrong account.
Payment made by mistake against a wrong plan id.
Payment error occurred during payment procedure and payment transferred in CBPL’s account .
To avail refund function an email is to be generated towards firstname.lastname@example.org
Refund, if applicable will be processed within 30 working days from the date of email.